REVIEWS!!!!! LoVE reading them again!!
From customer , DAnimur_905 in Thorold.
Extraordinary Service Heating and Air Conditioning
I came home from vacation this winter to a house that was freezing as cold air was being blow in from the furnace in my attic. At dawn on a SUNDAY MORNING I was on the phone to MACKAY after having read the reviews on this site, expecting to leave a message and shiver all day until someone returned my call on Monday morning. Within 5 minutes of my call I received a call back from a technician who apologized that it would be an hour before he could be here. Once Andrew arrived and after reviewing the situation , cleaning out problems and seeing I needed a part that had to be ordered the technician was able to do a temporary fix to get me through the next 2 days. He had to return to the shop to look for the part and I was hearing a metal CH-CHING. Tuesday morning the part arrived and was replaced. The 2nd visit ANDREW replaced the part with the permanent piece. ,he helped me by bringing hard to find filters and even helping me unscrew a broken light bulb that I COULDN”T reach!! All of this for the original quote plus the cost of the part!! THE office staff was on point follow up carefull and both technicians were knowledgeable and extraordinairaily helpful. SINCE THEN I’ ve scheduled maintenance for both my furnace and my air conditioning with them and have been shouting their praises to my friends. Everyone there has been responsive , professional, and really really nice! Its a winning combination and I’m pleased to recommend them. Strangely I am actually looking forward to talking to the office again when it’s time for my fall maintenance and looking forward to seeing ANDREW again. Yes. I have a life and a job, but these guys are really that great!!”
NOTE” from me!! Jamie!! I had to share this one!! Thanks for reading it if you made it this far! I am grateful again for this message and the time to make it for us!! I re read them as not all days and experiences are AWARD WINNING!! IT can be daunting, the challenges we face and the desire to do it RIGHT WITH LOVe and Faith!! So, thank you again Danimur_905 in Thorold and thank you souls for reading this
MACKAY Heating and Cooling. ITS” truly been our life. Our son was born into this and now he is 27 years this summer!! HE RUNS THE SHOW Now!!! EARNED IT BY sweeping floors , and doing every single job including 313D tech..BABY DRIVER BOSS GUY. LOL. WE have been at this with LOVE and appreciation SINCE WE left our jobs back then , to make a better place and a better way!!!!
Thank you Niagara for the TRUST and referrals and these shout outs!!
Jamie Ott Blom